Refund Policy

Automatic refunds

If no verification message arrives before your number expires, our provider reports the order as refunded and we credit the full order price back to your wallet automatically. You can also cancel an order before a message arrives; once the provider confirms the cancellation, the price is refunded.

When a refund does not apply

Once a message has been delivered to your number the order is complete and is not refundable, even if the code did not work on the other service.

Orders under review

Rarely, we cannot confirm with the provider whether a number was issued (for example after a network timeout). These orders are held for manual review; you are never charged twice, and the amount is refunded if no number was issued.

Unused wallet balance

A policy for returning unused wallet balance to the original payment method has not been finalised. Until it is, contact support and requests are handled individually.